Refund policy

Return Policy

The Salty Scot Co. offers a 30-day return policy. Customers have 30 days from the date of delivery to request a return.

Eligibility Requirements

To be eligible for a return, all items must be in the same condition as they were received: unwashed, unworn, or unused, with tags, and in the original packaging, with the original receipt or proof of purchase.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages

Please inspect orders immediately upon delivery. If items arrive damaged, defective, or incorrect, contact us within 48 hours at support@thesaltyscot.com so we can evaluate the issue and resolve it quickly.

Returns & Exchanges

To start a return or exchange, contact us at support@thesaltyscot.com with your order number and the reason for the return. Once the return is approved, we'll send a return shipping label and detailed instructions on how to complete the return.

Exchange items will be shipped once we have received and accepted the return.

Returns sent without prior approval or a shipping label will not be accepted.

Refunds

Refunds are issued to the original payment method within 10 business days after we receive and approve the return. Banks and credit card companies may need additional time to process and post refunds.

If more than 15 business days have passed since the refund was approved, contact us at support@thesaltyscot.com for assistance.